QR Codes for Faster Insurance Claims: Scene Documentation and Initial Reports

1. First Notice of Loss

A QR on the insurer's app or on the policy ID card launches the first notice of loss form pre-populated with the policyholder's name, policy number, and effective cover. The claimant adds the incident details and submits photos.

2. Scene Documentation

A QR on an incident prompt card guides the claimant through scene documentation: photos from required angles, third-party details, and witness information. Structured data reduces follow-up queries.

3. Vehicle Glass and Minor Claims

A QR on the windscreen, rear window, or door seal links to a fast-track glass claim. The claimant submits a photo of the damage, and the insurer authorises repair within minutes.

4. Privacy

Claim data is sensitive. Require authentication before any policy or claim detail is displayed. Log access attempts for audit.