QR Codes in Last-Mile Logistics: Delivery Confirmation, Failed Attempt Notices, and Returns

1. Proof of Delivery

The delivery driver scans the parcel QR to log delivery location, timestamp, and an optional photo. The recipient receives an automatic notification with proof.

2. Failed Attempt Notice

If no one is home, the driver leaves a card with a QR linking to: the re-delivery booking page pre-filled with the parcel reference, depot collection instructions, and safe place options.

3. Recipient Self-Serve

A QR on the dispatch notification email allows the recipient to update delivery preferences, redirect to a neighbour, or request a safe place before the courier arrives.

4. Returns

A QR on the packing slip initiates the returns process: reason for return, refund or exchange, and a print-at-home return label. The warehouse receives a structured return record before the parcel arrives.

5. Cold Chain Parcels

For temperature-sensitive deliveries, the QR on the outer box links to the temperature log for the shipment. Recipients of medical or perishable goods can verify exposure before acceptance.